We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.
Information We Collect
We may collect the following information:
• Name
• Phone number
• Email address
• Service address
• Appointment details
• Payment confirmation details (we do not store card or bank details)
How We Use Your Information
Your information is used to:
• Process service bookings and appointments
• Communicate with you regarding your booking
• Process payments and refunds
• Improve our services
• Comply with legal and regulatory requirements
Payments
All payments are processed securely via third-party payment providers such as Wise.
We do not store or have access to your card or banking details.
Data Sharing
We do not sell or rent your personal data.
Information may be shared only with:
• Payment providers (for processing transactions)
• Service professionals assigned to your job
• Authorities if legally required
Data Security
We take reasonable technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
Your Rights
You have the right to:
• Request access to your data
• Request correction or deletion
• Withdraw consent at any time
To exercise your rights, contact us at: [Insert Email Address]
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Payment & Cancellation Policy
Call-Out Charges (Plumbing Services)
• A £150 call-out charge is payable in advance to confirm a plumbing appointment.
• This charge is fully refundable if the appointment is cancelled at least 24 hours before the scheduled time.
• Cancellations made within 24 hours of the appointment are non-refundable.
Consultation Charges (Carpet Cleaning & Fitting)
• A £50 consultation visit charge applies for carpet cleaning and carpet fitting services.
• This fee is refundable if cancelled at least 24 hours before the appointment.
• Cancellations within 24 hours of the appointment are non-refundable.
Payments
• Payments are collected securely via online payment links.
• Accepted payment methods are shown at checkout.
• No cash payments are required in advance for booking confirmation.
Refunds
• Eligible refunds will be processed back to the original payment method.
• Refunds are usually processed within 3–7 working days, depending on the payment provider.
No-Show Policy
• Failure to attend an appointment without prior notice will result in the charge being non-refundable.
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Contact Information
If you have any questions regarding payments, cancellations, or privacy, please contact:
Email: info@helloserving.com